LEGAL NOTICE

CONTACT INFORMATION

THE LITTLE RED DOOR SAS is a company with a capital of 21,000 euros. The Headquarters is located 5 rue des Bœufs, STRASBOURG, FRANCE, and registered at the RCS of Strasbourg under number 82143540100020.

The Intracommunity VAT number is FR 69 821435401.

Hosting: SAS OVH, 2 rue Kellermann 59100 ROUBAIX, FRANCE, registered under the number 424 761 419.

If you have any questions, contact us at:

THE LITTLE RED DOOR SAS
5 rue des Bœufs
67 000 STRASBOURG – FRANCE

E-mail: contact@thelittlereddoor.fr

ACCESS

The access to the website and the use of its content is carried out within according to the general terms of sales described on the website thelittlereddoor.fr.

The website thelittlereddoor.fr uses cookies to improve the user experience. The user is entitled not to give his consent by interrupting the navigation.

DATA PROTECTION: RECORDING OF TELEPHONE CALLS

As part of our efforts to improve the quality of our services and train our teams, telephone calls made to or by The Little Red Door and Golden Quiz may be recorded.

1. Purpose of Processing
The recordings are used exclusively for:
The training of our staff.
Evaluating the quality of customer service and reservation management.
Improving our customer response processes.

2. Legal Basis
This processing is based on the company’s legitimate interest (Article 6.1.f of the GDPR) in ensuring excellent customer service and training its staff.

3. Data Recipients
Access to the recordings is strictly limited to authorized internal departments (Management and Team Leaders). The files are not transmitted to third parties under any circumstances, except where legally required.

4. Data Retention Period
In accordance with CNIL recommendations, recordings are kept for a maximum of 6 months. Analysis or rating documents resulting from these recordings may be kept for up to 1 year.

5. Your Rights and Objections
You have the right to access, rectify, erase, and restrict the processing of your data.
Right to Object: You can object to the recording of your call from the beginning of the conversation by simply informing the other party.
Exercising Your Rights: For any request concerning your personal data, you can contact us by email at the following address: contact@thelittlereddoor.fr.
If you encounter an unresolved issue, you have the right to lodge a complaint with the CNIL (www.cnil.fr).